![]() Blurring out sensitive information has never been so easy. The arrows look great, and the blurring tool is a favourite of mine. So if it breaks, nobody is gonna come fix it.ĭespite the news, it's a great piece of software. Skitch is no longer be supported for Windows, Andriod, and iOS. It's a pretty popular tool from the team at Evernote.įor some, though, there's some sad news. I know a ton of marketers and customer success people who use Skitch. Who should use it: If you own a Mac and you want to get images annotated quickly, not necessarily prettily. Just hit the toolbox button in the top right and you have yourself an array of awesome markup tools. ![]() It has some pretty impressive markup tools to make images pop. ![]() But did y'know it can be used more than just a image resizer? If you own a Mac, you've probably seen Apple Preview multiple times. We think it'll make your help documentation tons better. So here's 5 top tools to markup and annotate images to your heart's desire. Just take a look through our knowledge base and you'll find we try to illustrate as much as we can. We use annotated images and GIFs to get out point across all the time. Depending on your scale that might be thousands of dollars every month! Something as simple as adding an arrow to an image you might be saving yourself 10, 50, maybe even 300 tickets each month. We've already talked about adding GIFs to your knowledge base articles but adding too many may get a little annoying. If you own a knowledge base for your product or service, there's no doubt some tweaks you can make to squeeze every bit of value out of it. You want your customers to know exactly what you're describing. You need to circle, point, or zoom to get the point across. They say a picture is worth a thousand words, right? So being able to cut out that many words from your knowledge base article seems like a pretty slick deal. ![]() But there are ways our problems can be solved quicker even if it means helping ourselves. If something's not working the way we expect, it can become pretty frustrating. Whilst the whole 'we have shorter attention spans now because of the internet' might be a complete fad, you can't argue we're an impatient bunch when it comes to getting stuff done. If you can solve a customer's problem quicker, you're gonna save yourself a boatload of money on customer support costs and the customer's gonna be pretty happy not to waste their time contacting you too. They don't hang around to get their daily reading fix. People come to your knowledge base to solve problems. ![]()
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